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Getting Started with Borrower Insights [Early Release]

Learn how Loan Officers are using Borrower Insights to rebuild their database, find borrowers that are in the best position possible for a refinance or HELOC, and generate leads in any market.


💡Early Access to Borrower Insights is now available! To jump on our Early Access list, and gain access to Borrower Insights click here.

🛑 You will not be able to access Borrower Insights until you have been provided access. Borrower Insights is available to all Enterprise & Premium Model Match users. Jump onto our Early Access list if you haven't done so already. If you're already on the list, but have yet to receive an access notification, you can connect with our team at support@modelmatch.com

 

What's in this article? 

1. Logging into Borrower Insights

2. How do credits work?

3. What fields are included?

4. Purchasing credits

5. Searching in Borrower Insights

6. Revealing loan details

7. Exporting loans

8. Viewing previously enriched loans

9. Using 'Smart Borrower Search'

 

Accessing Borrower Insights

1. Navigate to the  Borrower Insights login page here
or by entering https://insights.modelmatch.com
into your browser

💡Not on the waitlist? Navigate to the login page for Borrower Insights and select 'Join Waitlist'. Our team will notify you once you've been provided access. 

 

2. Enter your email address (used as your username) into the email address field and click 'Send login link'

new-login

 

🧠 Didn't receive a login code? You may want to check your Spam or Junk folder. If you use any security software like Mimecast you may also want to check your Quarantine folder. You can click 'Resend' to send a new code after 60 seconds.

 

4. Head over to your inbox and copy the code shown in the email. You will enter the code into the code field back on the Borrower Insights login page.

borrower-insights-enter-code

You're in! Now, let's take a look at how we can start finding borrowers.

What are credits and how do they work?

Credits are your way to reveal loan details like interest rate, equity balance & percentage, home value, and borrower information.

You can obtain credits in bundles ranging from 60 to 10,000. Bonus credits are added to each bundle of 100 or more.

Credits

Bonus Credits

Total Credits

Cost Per Credit

Total Cost

60 0 60 $0.33 $19.80
100 5 105 $0.32 $32.00
200 20 220 $0.31 $62.00
500 75 575 $0.29 $145.00
1000 200 1200 $0.27 $270.00
2500 625 3125 $0.24 $600.00
5000 1500 6500 $0.22 $1,100.00
10,000 3500 13,500 $0.20 $2,000.00

 

There is only one type of credit. The amount of credits used per loan depends on the amount of details you're revealing. The maximum amount of credits that can be used per loan is 3. Here are the most common scenarios, and the amount of credits that would be used:

  • Reveal all loan details (Equity Balance, Equity Percentage, Home Value, Interest Rate, Borrower details) = 3 credits

  • Reveal just the interest rate = 1 credit

  • Reveal only the Equity Balance, Equity Percentage, Home Value = 1 credit

  • Reveal only the borrower details = 1 credit

Are there any fields that DO NOT require a credit to be used?

Yes! The following fields are included, and do not require you to use a credit to view them

  • Property address (street, city, zip code, state, county)

  • Borrower Status

  • Mortgage amount

  • Loan type

  • Transaction type

  • Loan to Value (at the time of the loan)

  • Current Loan to Value

  • Loan originator

  • Loan originator employer (at the time of the loan)

  • Loan company

  • Broker name

  • Lender name

  • Transaction date (of mortgage)

  • Sale date (of property)

  • Sale price (of property)

  • Real Estate Agent of Buyer

  • Real Estate Agent of Seller

  • Title Company

🛑 It is important to note that not all fields may be available on all loans. Credits will be deducted only for fields that have been located

🧠 You are not required to reveal ALL loan details to export a loan. You can export any loan as long as at least 1 credit was used to reveal the fields listed above

 

Purchasing credits

1. Click on your credit wallet located on the navigation menu.

2. Click 'Purchase Credits' in the upper right corner of your Credit ledger and select the amount of credits you want to add to your account.

buy-credits

3. Select the payment method that you would like to use and click 'Purchase Credits'

💡 You can manage your payment method, view previous charges, and download receipts on your billing profile. 

Finding Loans

1. Click "Add Filters" to view a list of all available filters. You will click on a Filter to view options for that specific filter, set your options, and apply it. 

In this example, we will click "Equity percent". Once applied, we will see all loans that fall within the range we selected.

add-equity-filter

 

💡 Pro-tip: When available click "Custom Range" to specify a range to the selected filter.

 

2. Now that you have results showing, let's add another filter. Click "Add filters" again, and select another filter. In this example we will select "Transaction Date"

add-transaction-date

 

Making changes to applied filters

1. You can make changes to any of your applied filters.  To make changes, simply click on the filter to make a new selection.

edit-filters

 

Include or Exclude Options

Some filters also have additional options like the ability to Include or Exclude results. For instance, we may want to exclude certain loans by Loan Type. 

Let's run a scenario where we are okay seeing every Loan except HELOC's.

Instead of clicking all of the available Loan Types except HELOC, we can select HELOC and then set the filter to IS NOT.

1. Let's select the filter from the "Add Filters" menu, make our selection and apply it to our search. Once applied, we will click the filter to toggle it to "IS NOT". 

exclude-filters

Revealing Loan Details (one-by-one)

1. With results showing, click on the detail that you want to reveal for the specific loan. In the example shown below we are clicking on the icon in the Interest Rate column to reveal the interest rate for each of the loans.

reveal-loan-details

 

💡 Equity Percentage, Equity Balance, and Home Value are packaged together, and all three will reveal when 1 of the three is selected. Only 1 credit is used to reveal all three of these metrics

click-to-reveal-equity


Reveal All Loan Details

You can reveal all loan details for a single loan vs selecting individual details.

1. Click the checkbox next to the Loan you wish to reveal and select the "Enrich Loans" on the action bar that appears at the bottom of the page

enrich loans

 

Revealing Loan Details (in bulk)

1. Click the checkbox located at the top of the page and select the number of loans that you want to enrich.

select-240

2. Once you have made your selection, click "Enrich Loans" at the bottom of the page.

💡Click the ^ icon next to "Enrich Loans" to toggle OFF any details you may not want to enrich

select-fields-1

Exporting Loan Details

🧠 Only loans where at least 1 credit has been used to reveal details can be exported from Borrower Insights. To export loans, you will need to first enrich them.

You can export single loans, or many loans at once. Once you have your loans selected, click the "Export Loans" button that is made available at the bottom of the page.

export-loans

💡You can export up to 10,000 loans at a time. Larger exports can take additional time to process. We recommend exporting in smaller batches of loans.

Downloading your exports

You can view all recent, and past export files on the "My Exports" page.

1. Click "My Exports" on the navigation menu. To download the export file simply click "Download File"

export-loans-download

💡 Exports are provided in CSV format, and will be downloaded directly in your browser. If you're having trouble downloading the export file, we recommend ensuring that your browser is set to allow downloads.

 

Viewing your previously exported loans

You can view all of your previously exported loans using the "Export" filter.

1. Click "Add Filter" and select "Export" from the list of available filters.

view-exported

💡did you know that you can also view all loans that were included in a previous export using the "View in Borrower Insights" button on the export?

view-in

Using 'Smart Borrower Search'

Leverage the AI-powered Smart Borrower Search feature in Borrower Insights to quickly find and identify potential borrowers using natural language prompts.

1. Enter your prompt into the text field in the 'Smart-Borrower Search' section, and click "Find Borrowers"

 

🛑 Depending on the size of your prompt, it may take a few seconds than usual to return results. 

borrower-search-aio

Looking for inspiration?

Property Status & Loan Information

  • "All of my loans where the borrower is still in the property"
  • "Borrowers who have moved out of their financed property"
  • "Homeowners with loans originated in the last 2 years"

Location-Based Refinancing Opportunities

  • "Homeowners in Phoenix, AZ that are in the best possible position to refinance their loan"
  • "Borrowers in California with interest rates above 6%"
  • "Property owners in Dallas metro area with significant equity gains"

Mortgage Insurance & Equity Scenarios

  • "First-time homebuyers who are in the position to remove PMI"
  • "Borrowers with 20% or more equity who still have mortgage insurance"
  • "Homeowners approaching the 2-year mark for PMI removal eligibility"

💡you should know that there is no limit to the amount of searches you can conduct with Smart Borrower Search.