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Troubleshooting: Missing or Incorrect Mortgage and Real Estate Transactions

Notice missing transactions or incorrect details in a loan officer, company, or real estate volume report? This guide explains why data discrepancies occur and how you can help us improve our records.

What's in this article?

  1. Understanding data delays and availability
  2. Why transaction information may be incomplete
  3. How we handle data accuracy
  4. Contact details and social media links
  5. How to report missing or incorrect data

Understanding Data Delays and Availability

Data Processing Timeline

There is typically a 4-6 week delay in obtaining mortgage data from county records after closing, but transactions will be updated in our system as soon as the information is received.

  • Rural or less populated counties may experience even longer delays
  • "Cash" status - We will list all Real Estate transactions as "Cash" until a matching Mortgage transaction has been received. 

💡 You should know that data delays are normal and reflect the time it takes for counties to process and release transaction records.

Why Transaction Information May Be Incomplete

Common Reasons for Missing Data

Limited Access to County Records In some cases, we may not have access to all county records, which can result in incomplete or "orphaned" loan details and transactions. If you notice patterns of missing records in a particular area, please notify us so we can work on improving our relationships and access to data in that specific area.

💡 You should know that data delays are normal and reflect the time it takes for counties to process and release transaction records.

Data Quality

Incomplete or Inaccurate County Data Sometimes, the data obtained from county records may be incomplete or contain inaccuracies. To address this issue:

  • Internal audits are applied to automatically correct noticeable errors where possible
  • Manual review - Any remaining inconsistencies are manually reviewed and corrected by our team. 

💡 You should know that our team applies a "Confidence Score" to every transaction that has been reviewed. This internal number helps our team come to a decision on whether or not this transaction should be released into Model Match. 

How to Report Missing or Incorrect Data

If you notice missing transactions or incorrect details:

  1. Contact our Support Team by opening a ticket using the "Submit a ticket" option above, or email support@modelmatch.com
  2. Provide specific details including:
    • Loan officer or agent name
    • Property address or transaction details
    • Expected transaction date
    • Any supporting documentation you may have
  3. Report county patterns - If you notice consistent missing data for a specific county, let us know so we can investigate data access issues

💡 You should know that your feedback helps us identify data gaps and improve our coverage in specific markets.

Contact Details and Social Media Links

Model Match collects contact information from a variety of sources, and contact information may not be available on 100% of Real Estate Agents or Loan Officers.

Reporting Contact Information

If you find that contact information has been provided but is not valid, such as:

  • Facebook links
  • LinkedIn profiles
  • Instagram accounts
  • Other social media or contact links

You may send a message to data@modelmatch.com with the incorrect information.

💡 You should know that while our team investigates all reports, an update may not be provided and you should watch our change log for details on future updates that are coming.

What We Do With Your Feedback

When you report data discrepancies:

  • We investigate the specific transaction or pattern you've identified
  • We work to improve our data relationships where possible to increase coverage, and resolve any issues at the source.
  • We constantly update our systems and processes to better capture and classify transaction types
  • We provide updates on any corrections made to any of our available datasets

🧠 Data accuracy is important to us - Your feedback helps us maintain the most comprehensive and accurate database possible for loan officers and real estate professionals.

🧠 Questions about specific transactions? Contact our Support Team at support@modelmatch.com. with detailed information about the missing or incorrect data you've identified.