Troubleshooting - Resetting your Model Match password
Need to reset or change your Model Match password? Follow these simple steps to regain access to your account.
What's in this article?
- Resetting your password from the login page
- Using the password reset email
- Troubleshooting "Unable to trigger reset password" error
- Troubleshooting "User is disabled" error
Resetting Your Password from the Login Page
- Navigate to the Model Match login page at https://app.model-match.com
- Click "Forgot Password" located next to the login button
- Enter your username in the field provided and click the submit button
💡 You should know that your username is the email address you used when signing up for Model Match.
Using the Password Reset Email
- Check your email for a message from Model Match containing your password reset code
- Click the "Reset Password" button in the email you received
- Follow the prompts to create your new password
🧠 Can't find the reset email? Check your spam or junk folder, and make sure you've whitelisted @modelmatch.com in your email settings. You may also find this article helpful
.
"Unable to trigger reset password" message
This error is usually shown when you have not yet activated your account or did not enter your username correctly.
Steps to resolve:
- Verify that you entered your username correctly - Your username is the email address that you used when signing up for Model Match
- If you have not yet activated your account:
- Connect with your account Admin who can help send a new activation email for your user
- Or connect with our Support Team by opening a ticket using the "Submit a ticket" option above, or emailing support@modelmatch.com
Troubleshooting "User is disabled" message
This error will appear if the account your email address is associated with is no longer active.
Steps to resolve:
- Connect with your account admin to confirm that your account is no longer active
- Open a ticket with our Support Team using the "Submit a ticket" option above, or send an email to support@modelmatch.com
💡 Need immediate assistance? Our Support Team can quickly help determine the status of your account and guide you through the next steps.