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Troubleshooting - Resetting your Model Match password

Need to reset or change your Model Match password? Follow these simple steps to regain access to your account.

What's in this article?

  1. Resetting your password from the login page
  2. Using the password reset email
  3. Troubleshooting "Unable to trigger reset password" error
  4. Troubleshooting "User is disabled" error

Resetting Your Password from the Login Page

  1. Navigate to the Model Match login page at https://app.model-match.com
  2. Click "Forgot Password" located next to the login button
  3. Enter your username in the field provided and click the submit button

💡 You should know that your username is the email address you used when signing up for Model Match.

Using the Password Reset Email

  1. Check your email for a message from Model Match containing your password reset code
  2. Click the "Reset Password" button in the email you received
  3. Follow the prompts to create your new password

🧠 Can't find the reset email? Check your spam or junk folder, and make sure you've whitelisted @modelmatch.com in your email settings. You may also find this article helpful
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"Unable to trigger reset password" message

This error is usually shown when you have not yet activated your account or did not enter your username correctly.

Steps to resolve:

  1. Verify that you entered your username correctly - Your username is the email address that you used when signing up for Model Match
  2. If you have not yet activated your account:
    • Connect with your account Admin who can help send a new activation email for your user
    • Or connect with our Support Team by opening a ticket using the "Submit a ticket" option above, or emailing support@modelmatch.com

Troubleshooting "User is disabled" message

This error will appear if the account your email address is associated with is no longer active.

Steps to resolve:

  1. Connect with your account admin to confirm that your account is no longer active
  2. Open a ticket with our Support Team using the "Submit a ticket" option above, or send an email to support@modelmatch.com

💡 Need immediate assistance? Our Support Team can quickly help determine the status of your account and guide you through the next steps.