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Troubleshooting: Understanding the "Logged into Another Device" Message

Receiving a message that you're logged into Model Match on another device? This guide explains why this message appears and what it means for your account security.

What's in this article?

  1. Why the "logged into another device" message appears
  2. What counts as a "device" in Model Match
  3. How to proceed when you see this message
  4. Account security recommendations

Why the "Logged into Another Device" Message Appears

You may receive this message asking if you wish to continue and log out of the other device for several common reasons:

1. Using a Different Browser

If you commonly use Model Match on Google Chrome but then log into your account with Microsoft Edge, Safari, or Firefox, you may receive this message.

2. Using Private or Incognito Windows

Logging into Model Match using a Private or Incognito window in your browser will trigger this message, even if you're using the same browser.

3. Using Your Mobile Device

If you log into Model Match on your mobile device after using it on your computer (or vice versa), you'll see this message.

💡 You should know that while a "device" could be another computer, tablet, or mobile phone, it can also be another browser or browser window on the same computer.

What This Message Means

This does not mean that someone else has accessed your account. The message appears because Model Match's security system detects a login from what it considers a different "device" or session.

Common scenarios that trigger this message:

  • Switching between browsers on the same computer
  • Using incognito/private browsing mode
  • Logging in from your phone after using your computer
  • Using Model Match on a work computer and then your personal computer

How to Proceed When You See This Message

  1. Click "Yes" to continue - This message will not block you from logging into Model Match
  2. You will be logged out of the previous session automatically when you proceed
  3. Continue using Model Match normally - Your account access and data remain secure

Account Security Recommendations

While this message typically appears for legitimate reasons, if you're concerned about account security:

  1. Change your password as a precautionary measure
  2. Contact our Support Team at support@modelmatch.com if you have any concerns about unauthorized access
  3. Review your recent login activity if you're unsure about where you've accessed your account

🧠 Remember that this security feature is designed to protect your account by ensuring only one active session exists at a time, preventing potential unauthorized access.

🧠 Still have concerns? If you continue to see this message unexpectedly or have security concerns, contact our Support Team by opening a ticket using the "Submit a ticket" option above, or email support@modelmatch.com.